At Jacks Point Accounting, we are committed to delivering professional and high-quality services. If you are dissatisfied with our services, we encourage you to contact us promptly to discuss your concerns.

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Refunds will be considered on a case-by-case basis and are at the sole discretion of Jacks Point Accounting. Any refund granted will not exceed the total amount paid for the specific service in question.

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Refunds will not be provided where:

• Services have been fully performed and delivered based on your instructions.

• Dissatisfaction arises from decisions made by you based on our advice or recommendations.

• The issue results from incomplete, inaccurate, or misleading information provided by you.

 

To request a refund, please email info@jackspointaccounting.co.nz within 14 days of receiving the service, outlining the reasons for your request.

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This Refund Policy is governed by the laws of New Zealand and is subject to the limitations of liability outlined in our Terms & Conditions.